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Covid 19 – New T&Cs

In light of the recent Coronavirus (Covid-19) outbreak, Le Torri di Bagnara Castles is pleased to offer all its clients a revised and more lenient cancellation policy for bookings received after March 10th 2020 until further notice.

What happens if you need to cancel/postpone your holiday:

-If you decide to cancel your booking with us up to 28 days prior to your check-in date whereby your Country Government advises you are not safe to travel to Umbria and travel should be limited to “all but essential” or a full travel ban is in place, you are entitled to receive a Voucher for the amount you have already paid.

-If you made a booking with Le Torri di Bagnara Castles after March 10th 2020, you will be entitled to postpone your holiday to a later date and receive a Voucher for the amount already paid.


Terms & Conditions

-Before issuing a Voucher, Le Torri di Bagnara Castles reserves the right to assess each case individually.

-You cannot ask for a refund in the form of Voucher for any reason other than associated with the Covid-19 outbreak.

-A Voucher cannot be guaranteed if the travel advise changes in the 28 days prior to your check-in date. Clients are advised and encouraged to take adequate travel insurance prior to booking at Le Torri di Bagnara Castles.

-To secure a booking with Le Torri di Bagnara Castles, clients are asked to pay a deposit (which prior to March 10th 2020 was deemed non-refundable)  at the time of booking and a balance as final payment a few weeks prior to check-in, as per our usual Booking Conditions.
As part of our revised T&Cs, clients can request to postpone their holiday and receive a Voucher for the amount already paid as long as we receive a cancellation 28 days prior to the check-in date. Cancellations must be submitted in writing to info@letorridibagnara.it

Before making or changing any travel plans, we strongly advise you to consult and seek advise from the WHO, your local health autorities or your travel insurance.


Useful Links:
World Health Organization
Ministero della Salute

Informations and updates for tourists: http://www.italia.it/en/useful-info/covid-19-information-and-updates-for-tourists.html

Interactive Coronavirus (Covid-19) Travel Regulations Map by IATA: it summarizes all international travel regulations relating to the Coronavirus crisis (SARS-CoV-2) and related restrictions.